Air Canada has today announced the appointment of Firas Al Osman as Chief Digital Officer. In his new role, Mr. Al Osman will be responsible for the development and implementation of the carrier’s comprehensive digital transformation strategy.
On Tuesday (September 10, 2024), Air Canada announced the appointment of Firas Al Osman as Chief Digital Officer. Air Canada is committed to enhancing their digital capabilities and providing a seamless and engaging experience for customers and team members across all touchpoints. In his new role, Mr. Al Osman will be responsible for the development and implementation of the carrier’s comprehensive digital transformation strategy, as Air Canada continues efforts to become a leader in digital innovation within the travel and loyalty industries. He will be tasked with enhancing the customer experience, and driving efficiency and innovation, while improving operational processes and performance.
In Tuesday’s announcement, Air Canada’s Vice President – Marketing & Digital, and President of Aeroplan, Mark Nasr, said,
“I am thrilled to welcome Firas to Air Canada and look forward to working with him on the exciting projects already underway at the airline to improve the customer experience and efficiency initiatives in our operations. As we continue to evolve in an increasingly digital world, Firas's extensive experience in digital strategy, technology, and innovation will be accelerate our team's efforts to deliver a superior customer experience and achieve our strategic goals.”
Firas Al Osman joins Air Canada from a leading professional services organization, bringing a wealth of experience leading the development and execution of large-scale digital transformation programs across industries including airlines, financial services, insurance and healthcare.
Air Canada is Canada’s largest domestic and international airline. The Canadian flag carrier is a founding member of the Star Alliance and holds a Four-Star ranking from Skytrax. Air Canada provides scheduled passenger service to 180 airports in Canada, the United States, and internationally on six continents. Through the carrier’s Aeroplan loyalty program, customers can earn and redeem points on the world’s largest airline partner network of 45 airlines. Air Canada Cargo offers air freight lift and connectivity to hundreds of destinations across six continents with a dedicated fleet of 767-300 Freighters and passenger aircraft belly hold capacity. Additionally, the airline has committed to a net zero emissions goal from all global operations by 2050.
Source: Air Canada/CNW
To our valued readers: We have decided to enhance our visitor experience by eliminating user-targeted ads across our platform (excluding select static display ads). In order to make up for lost revenue, we are transitioning to a reader supported model, without a paywall, annoying pop-ups, or a required subscription. We thank you for your generous support!
Comments