Today, J.D. Power officially presented Miami International Airport with their award for the ‘Best Mega Airport in North America’ for passenger satisfaction, according to the organization’s 2021 North America Airport Satisfaction Study.
On Tuesday (February 8, 2022), Miami International Airport announced that at Miami-Dade County’s Airport and Economic Development meeting today, J.D. Power formally presented MIA with their award for ‘Best Mega Airport in North America’. The award was based on the organization’s 2021 North America Airport Satisfaction Study, which included surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian Airport from July 2020 through July 2021. The study measures traveler satisfaction with mega, large and medium North American airports by evaluating six factors, in order of importance, including Terminal facilities, airport arrival/departure, baggage claim, security check, check-in and baggage check, food and beverage, and retail.
For the 2021 survey, MIA ranked highest among mega airports in the baggage claim, food and beverage and retail categories. Overall, the airport received a score of 828 out of a maximum possible 1,000 points, a 27 point improvement over the 2020 results, when MIA ranked second in the survey. The J.D. Power North America Airport Satisfaction Study is now in its 16th year and covers both departure and arrival experiences, including connecting airports, and includes travelers evaluations from either a departing or arriving airport, from their roundtrip experience.
Source: Miami International Airport