In partnership with AirPortr, Lufthansa has introduced a new innovative baggage collection and check-in service. Initially available for flights departing Frankfurt, customers can have their luggage picked up at their home or hotel.
On Tuesday (February 18, 2025), Lufthansa announced the introduction of a new innovative baggage collection and check-in service. Launched in partnership with AirPortr, the service will initially be available for flights departing Frankfurt. This new offer is simple and convenient, allowing guests to have their suitcases and bags picked up at their home or hotel. The luggage is then sealed, brought the airport and checked in. Customers will receive real-time updates through a personalized tracking link and a digital baggage tag receipt. This allows passengers to travel to the airport without baggage and proceed directly to the security checkpoint, only collecting their luggage again at the final destination.
In Tuesday’s announcement, Lufthansa Airlines’ Chief Customer Officer, Heiko Reitz, said,
“We aim to continuously improve the overall travel experience of our guests and further expand our premium services – both during the flight and on the ground. With the new pick-up and check-in service, we are offering our passengers another exclusive service that is unique in Germany. We are making the journey easier from the very first minute.”
The new baggage and check-in service is now available for booking on the Lufthansa website up to 36 hours prior to departure. It is available from the greater Frankfurt, Mannheim, Heidelberg, Hanau, Aschaffenburg, Wiesbaden, Mainz, Darmstadt and Bensheim areas, with an expansion planned in the near future. The service is available for as little as €25, with prices varying by location and pick-up time.
Source: Lufthansa